STAY AWAY FROM PETS + US. I'd give them -10 stars if I could. I wish I could go back in time and choose ANY OTHER pet insurance company. I've been paying roughly 120$/month for 36 months for my dog and it's been an utter waste of money. That money would have been better spent on any other company, or just in a savings account. First, it takes up to HOURS to speak to an actual human on the phone and it's usually someone with a huge accent and it's super complicated to communicate with them and you always need to spell out the most basic things. It's awful. I tried submitting 3 different claims, and they only accepted one out of the three. They argue and nitpick everything about the other two, and they even quote sentences and exclusions that are NOT part of my insurance policy when they deny claims. It's absolutely insane. I sent my policy's user guide + they letters refusing claims to a lawyer friend and he says it's insane that they're denying and they're literally pulling exemptions out of nowhere and those exemptions are NOT in my policy user guide.But guess what? If you want to fight them, it's a David vs. Goliath battle. It doesn't matter that you are right. You are likely a regular person with a full-time job, your pet, maybe a spouse, kids, etc. And they're a big company with tons of lawyers and insurance people who have all the time and resources to drain you out mentally and financially. Stay away. It's the best thing for your pet and yourself - your financial health, mental health and your own physical health, as they will grind you down. Also, the (very few) 5-stars review on here look fake. I wish I had looked on here before signing up with Pets + Us.
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Pets Plus Us provides pet health insurance for your dog or cat and is the only pet health insurance designed by pet owners and veterinarians. We have pet health insurance plans for every budget, that way you can worry less about veterinary care costs and focus more on providing the best quality of life for your pet.
