The worst, absolutely the worst pet insurance company there ever is. STAY AWAY! Do not put your loving family member through this, they will even deny the funeral costs.Our Siberian Husky had only an ear infection around 10 years old, other than that he has never had a problem in his entire life, not even sick once. He has been healthy since day 1, and we had him from 6 weeks old. Once he turned 10 years old we decided that we should look into insurance for him as he is now hitting old age (yes it's more expensive getting insurance when they are older). We shopped around for a while and found through our Costco membership they provide Pet Insurance through Pets Plus Us, so we decided to go with them.Shortly after our Husky turned 11 he developed arthritis. He progressively got worse over the next year, and after turning 12 and 2 months old, he could no longer move and couldn't get up from the ground, he could only stay there laying on one side.This whole stressful time of our beloved boy going through this horrendous ordeal, Pets Plus Us has denied every single claim. They said this is a pre-existing condition, even though the only problem he ever had was an ear infection.We had to euthanize our beloved boy, tears are in my eyes as I think of this, but we could not be so selfish in wanting to keep him in our lives, we had to look at the pain and suffering he is going through every day, and now not being able to move, that's no way for him to live, I wish he was still here, but this pain I feel for his loss is better on me, rather than having him suffer. But, guess what I just received - A DENIAL of the claim that we put in for the euthanization expenses, stating that we had to euthanize him due to a pre-existing condition - again we don't know where they are getting this pre-existing condition from, he was fine until he developed arthritis after we already had the insurance policy in place.They have taken over $2000 of ours in insurance premiums, and not payed us a single penny towards healthcare of our pet (We also bought the highest plan they have). For that year, that he had arthritis we paid out of pocket for all the medications he required, we were paying $100s a month trying everything we could to make him better, his quality of life better. so not only were we paying $100s a month, but Pets Plus Us were also taking their premiums from us and happily denying all claims sent to them.You are better off keeping your money, at least that will go towards the medical costs and unfortunately funeral costs for your beloved family member, OR please find a different Pet Insurance company that will take care of your beloved family member, they deserve at least this much for loving you so much.
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Pets Plus Us provides pet health insurance for your dog or cat and is the only pet health insurance designed by pet owners and veterinarians. We have pet health insurance plans for every budget, that way you can worry less about veterinary care costs and focus more on providing the best quality of life for your pet.
