I have been with them for 10 years. The last year has been terrible, up until then I had no complaints. Last year I waited 6 months for a reimbursement and was given the total runaround...I was told the cheque is in the mail twice, nope. I then tried direct deposit, I was told it had been sent twice, nope. I finally got my cheque after 6 months and 17 emails. I am now waiting for another reimbursement...it's been 3 months. Their turn around used to be 10-15 calendar days, now it says 20-25...it's more like 120-125 days. If I didn't have a senior dog I would be done with them but unfortunately I'm stuck with them.
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Pets Plus Us provides pet health insurance for your dog or cat and is the only pet health insurance designed by pet owners and veterinarians. We have pet health insurance plans for every budget, that way you can worry less about veterinary care costs and focus more on providing the best quality of life for your pet.
