We purchased 2 insurance plans for our dogs with PetsPlusUs a few weeks ago through our Costco membership. 3 weeks later and we are cancelling this. Beware.The exclusions came back wrong and questionable. The first email excluded my male from allergy-related conditions when he has never had any allergies at all. It was my female that had some allergies in her eyes. After calling them, I was instructed I had to wait to hear back from them after they reviewed our telephone conversation from when we signed up so they could hear if we mentioned him having allergies! I have also sent them all their medical records plus the vets sent them the records as well I found out. PPU said if it was us who said he had allergies, we'd have to get the vet to write to them to clear up the issue. If it was the PPU agent who made the error, they would take care of it. Well, we waited for their response which they said would be a couple of days but we never heard back from them.Then I received the email today for the exclusions for my female and had another issue. She once had a sebaceous (fatty) cyst so they now have excluded her from any cyst, mass or lump going forward. The cyst was back in 2021 and had completely healed. The response I received was to complete an online form and include new medical information so they can review their decision. There's nothing new to send. It's an indicator of what to expect from them. One benign cyst should not exclude a pet from ever having coverage for another cyst, lump, or mass. Each cyst is a seperate issue unless it's a cluster. If she were to develop a cancerous mass, that wouldn't be covered because she had a pimple once? WTAF! I've worked in healthcare and know a lot about the medical field.Dear PetsPlusUs: I just cancelled both plans. Your loss as I had them on an expensive plan of $150/month each. After reading through the negative comments here and on other platforms I am so glad I cancelled before they could get $1 of my money. Better customer service would have landed them my $300/mth with the 2 healthy 6 yr old dogs I have. What a disgrace! We all love our pets and buy insurance for peace of mind. Someone should tell PetsPlusUs that.Now watch them respond with a copy and paste response.I suggest doing your research well before purchasing pet insurance.
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Pets Plus Us provides pet health insurance for your dog or cat and is the only pet health insurance designed by pet owners and veterinarians. We have pet health insurance plans for every budget, that way you can worry less about veterinary care costs and focus more on providing the best quality of life for your pet.
