petstock.com.au

2
2 Based on 92 reviews

Shopping for your pet couldn't be easier with PETstock. All the top brands at great prices with fast & free delivery for orders over $50....

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skinnyboy31318
All care no responsibility

I bought a rogz small dog harness from Petstock Mt Colah. It’s now a few years old but doesn’t have any noticeable wear and tear. However it has fallen apart at a critical seam on a clip that wasn’t stitched properly (manufacturing defect). No it has not been chewed. Just wasn’t properly put together. I wasn’t expecting shoddy workmanship from a premium priced product by Rogz (a company that claims to value safety). When I took it back to Petstock they were very unhelpful and didn't offer any replacement or repair or follow up with the supplier. They suggested that I was lucky that it lasted this long. Well shouldn't be a matter of luck when they sell premium products at a premium price then act like they are a $2 shop when it comes to durability and quality of product.I contacted Rogz directly and they sent me a new harness.

1
Date of experience: Dec 13, 2024

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Business Details

  • Shopping for your pet couldn't be easier with PETstock. All the top brands at great prices with fast & free delivery for orders over $50.

  • language https://www.petstock.com.au

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