Name: petstock.com.au
Telephone: 000000000
Rating: 2.0

Cliff Guest

Unpleasant Experience with the Service

The representative was uncommunicative and disrespectful. In all my years of shopping with this company, I have never encountered someone like this. I had to point out that I received the wrong item, and I was extremely dissatisfied. I will definitely avoid being served by this person in the future.

Date of experience: Jan 22, 2026

Violette Harris Guest

1 month ago

Inconsistent Pricing Between Website and Store

The pricing on the website does not match the prices in the cart. When I inquired about it, I was told it was due to the store's location and pricing differences. I visited the store and found the prices to be lower, which was disappointing. Even the staff seemed surprised by the discrepancy. Unfortunately, this experience has caused me to switch from being a long-term loyal customer to seeking alternatives.

Date of experience: Jan 20, 2026

Phoebe Guest

1 month ago

Great refund experience despite product issues

I purchased an item that was not suitable for its intended use due to the manufacturer's fault, not the company’s. Despite having reasons not to provide a refund, the company processed it quickly and willingly.

Date of experience: Jan 08, 2026

Gaylord Coleman Guest

1 month ago

Quick and efficient service for refunds

I purchased an item that was unsuitable for its intended purpose due to the manufacturer's error, not the company’s. Even though they had grounds to deny a refund, the company processed it swiftly and without hesitation.

Date of experience: Jan 08, 2026

NetmarGamer Guest

2 months ago

Avoid online orders if you need items quickly

Do not order online if you expect your items within a week, as this company is extremely unreliable when it comes to online delivery. It's better to choose another service that can deliver much faster.

Date of experience: Dec 06, 2025

Zouf69 Guest

3 months ago

Unpleasant experience with staff

I brought an injured bird to the company, hoping they could provide care. However, when I returned for an update on the bird’s condition, I was met with rudeness from the staff. They refused to share any information about the bird, which was quite disappointing. I hope they can improve their customer service and communication going forward.

Date of experience: Nov 28, 2025

Lysette Cook Guest

4 months ago

Check postage details carefully

Their postage policies are not clear—be cautious as not all postage is free over the specified amount. I fell victim to this lack of clarity, and they are refusing to issue a refund.

Date of experience: Oct 31, 2025

EC Guest

6 months ago

Long wait for order dispatch after payment

I attempted to add another item to my order, but was informed that it wasn't possible. Additionally, they take far too long to dispatch items once payment is completed. I likely won't use their services again.

Date of experience: Aug 04, 2025

Christina Adams Guest

6 months ago

Long wait for order dispatch after payment

I tried to add another item to my order, but was told it wasn't possible. They also take too long to dispatch items after payment. I probably won't use this service again.

Date of experience: Aug 04, 2025

Yanagui35 Guest

7 months ago

Store looks nice but lacks service

The store was tidy and appealing, yet it was challenging to find someone for assistance. When I did manage to locate a staff member, they seemed disinterested and somewhat aloof.