Review Time
I placed an order and when it arrived part of it was incorrect - I contacted Petstop by email to let them know and in 24 hours I had the correct item delivered by courier, no quibbles and no fuss. Excellent service! Also, items received were great quality, I will definitely be ordering from Petstop again!
I placed an order and when it arrived part of it was incorrect - I contacted Petstop by email to let them know and in 24 hours I had the correct item delivered by courier, no quibbles and no fuss. Excellent service! Also, items received were great quality, I will definitely be ordering from Petstop again!
The delivery driver left my parcel on the street while I was at home. He did not ring the doorbell or attempt to call me.My house has a gate clearly showing the house number and street name, and there is a designated space for parcel deliveries inside the property. I genuinely do not understand why the parcel was left outside on the street, where anyone could have taken it.I contacted both the shipping company, providing the tracking number and the name of the delivery driver, and Petstop as well. If I were them, I would reconsider their delivery partner.I’m not sure I will order again unless I absolutely have to.Aside from this issue, the website works well and they offer a good range of pet products. The food selection is average; for my cats I usually prefer to order German or Italian mono-protein wet food brands.
I buy from Petstop on regular basis. I like the fact I can buy here individual tins of cat food, rather then six packs. When my cat gets fussy and I need to find a different food for him,I don't end up throwing away or donating lots of cans.Delivery is also prompt- max two days, which was handy when my cat had a blocked bladder emergency and I needed to find a specialized food very quickly.
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