I have a collar for one of our cats, who is prone to wandering, and it has been fantastic! I appreciate the peace of mind knowing his whereabouts. After about a year, the collar developed a fault. After unsuccessful attempts to fix it, I reached out to the support team, and they were incredibly helpful. They confirmed the collar was broken and offered either a free replacement or an upgrade at a significantly reduced price. I opted for the upgrade and received a link and discount code right away. I ordered it, and it arrived the next day! The representative I interacted with was exceptionally helpful, and I would absolutely recommend this product and the service. Excellent product and fantastic customer support.
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