I ordered two large bags of cat litter and got tempted by some offers, including a large bag of dry food. The order arrived within a couple of days, but the dry food was missing from the delivered boxes. I contacted customer service about the missing item and was told I need to repackage the boxes and provide photographic proof that there wasn't room for the dry food. The cat litter is heavy and hard to handle. I understand it's a busy time, but I am shocked at having to go through all these steps to get the £10 bag of food I paid for but haven't received. My 'great deal' is no longer appealing, and I’ll think twice before using this service again.
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Petwell.co.uk - The UK's fastest growing online pet store. Specialising in flea & worming treatments, pet food and accessories. Save up to 50% off RRP on 100's of brands: Frontline, Drontal, Feliway, Royal Canin, Seraquin & Hill's.
