I bought a pair of sneakers from a retail store. The sneakers themselves are of excellent quality, and I liked them. However, after using it for a couple of months leather on the shoes started to wear off. I contacted customer support, and I was asked to send the shoes. After the examination, I was told that they were defective. They told me that they could offer a coupon code. They no longer have the same shoes on their website. As the defect is cosmetic, I have asked if they can send the shoes back, and I am happy to pay the shipping charges. But they are adamant that they don't want to return the shoes. In that case, I asked for the money back instead of a coupon (I am trying to figure out what I can do with that). They said they would issue the money, but they are not doing it. This process has already taken more than 45 days still waiting for a response. Their customer care process is inferior and slow. Very disappointing.
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Peuterey is an Italian clothing brand specializing in outerwear and born in Altopascio in 2002.