Review Time
I want to share my experience with a recent purchase of a thin knitted jacket. I wore it once as an under-layer and it developed a hole in the front. Ironically, I had a winter coat over it at the time. The support team provided no assistance, just a generic response blaming me. The quality of the knitwear is poor, despite a high price point of around £250. If you seek good quality and customer service, I would advise against this option. The numerous negative reviews speak for themselves.
I found a discontinued item from a previous collection. Not only did they assist me in identifying the exact model and collection, but they also provided detailed measurements to help me choose the right size. I will certainly shop with them again. Best service I've ever received. 5 stars.
I discovered an old garment that was out of stock from a previous collection. Not only did they provide me with the exact model and collection details, but they also offered detailed measurements to help me choose the right size. I will certainly shop with them again. This is the best service I have ever received. 5 stars!
I purchased a jacket last year for a high price and have been very unhappy since I started wearing it. Firstly, it doesn't keep me warm as advertised, and secondly, the zipper keeps getting stuck. I can't resolve the zipper issue, and now I'm left without a winter coat. Even cheaper jackets haven't given me this problem. I will warn others against this brand.
After 3 years, the filling of the jacket is uneven, which is disappointing for a product costing over €700. Many others seem to have similar quality issues, and the manufacturer is not accommodating after the warranty period. If you charge high prices, customers expect high quality. This is not what I anticipated from a premium brand.
I am very let down by my experience. I returned my order correctly and provided proof of shipment, including tracking information. Despite this, I am being blamed for the item arriving incomplete, which is not my fault under consumer law. Instead of helping, they just demanded I pay for the entire order again. This is unacceptable and shows a lack of professionalism. I expected better from a premium brand.
I wanted to return trainers due to sizing issues, as they were at least 2 sizes too big, which is unacceptable for a premium brand. The Easy Return option initially failed, but customer care eventually resolved it and sent a returns label. However, I was charged a customs fee on returns, which was surprising. I've reached out multiple times for clarification but have yet to receive a satisfactory response. This experience has been extremely frustrating.
I ordered 4 jackets, which arrived quickly, but none fit properly, so I decided to return them. After requesting a return label, I didn't receive one. Despite multiple attempts to contact them, they failed to resolve my issue. Ultimately, I was told I couldn't get a return label due to shipping from a specific country, and the representative hung up on me. Now, I face higher shipping costs than expected.
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Peuterey is an Italian clothing brand specializing in outerwear and born in Altopascio in 2002.
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