I ordered a camera backpack with the intention of using it for an upcoming trip. After nearly a week, I had received no updates regarding its shipping status. It wasn't until I reached out via email that I learned the backpack hadn't shipped yet due to high order volumes. Eventually, the package arrived over two weeks later, just as I was traveling, forcing me to return it. I had to cover the return shipping cost (€30), as per their policy. Initially, they proposed a €15 refund if I kept the backpack, and when I declined, they increased the offer to $45. Given my negative initial experience, I decided to return the backpack, as it was uncomfortable and cumbersome to use. It took a month to resolve everything, and while I eventually received my refund, I still lost €30 on return shipping fees, which are the buyer's responsibility. Regrettably, I won't be purchasing from this brand again.
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