pharmacyonline.co.uk

Ordered product from this company. Which i have been a customer of for several years with absolutely

Ordered product from this company. Which i have been a customer of for several years with absolutely no ordering problems. Now i am not sure what has happened to this now shoddy company. First order went through absolutely no problem, item delivered. They then offered a discount so I ordered again applied discount and my order was declined but took my payment. Supposedly refund on way. Re-ordered again order went through payment taken, then email to say it was declined. I am absolutely Furious, Now two payments totalling nearly £300 off my card. Phoned customer services yesterday absolutely furious to register complaint, agent apologised and promised to look into it and get back to me end of business. I am Still waiting... I am now going to advise my bank of fraudulent payments, and report this company to the General Pharmaceutical Council advising them of my distressing treatment to myself, of being unfair, , cancelling orders and taking payments and also the extreme distress i encountered dealing with them. I await further communication from this company today.
Absolutely FURIOUS.
Day 2 dealing with this Company. I phoned again this morning chasing my promised phone call from supervisor that never materlised from Yesterday. Was advised by Sean that I would definitely receive today. So far no call. Just an email saying New Complaint?. Still no refund of £300.00 I am getting frustrated being lied too and this so called company seems to be blasé about resolving my issues. THEY Genuinely don't care and ARE NOTinterested in trying to actually listening to my complaint. I have now passed my concerns about this Company and their practices to The General Pharmaceutical Council. I will update this review as long as this matter continues unresolved and also their ongoing unresponsive manner .

Date of experience: Feb 20, 2026