I ordered a weight loss injection around 31st December 2025, and the payment was deducted from my account. I received an email indicating it was on its way, followed by instructions to schedule a consultation with a pharmacist to confirm my eligibility for the prescription. While I understand the need for this step, I was surprised that payment and confirmation were made prior to the consultation. I updated my delivery address online due to a temporary relocation. Three weeks later, on 21st January 2026, I had a WhatsApp consultation, which was easy to arrange. The pharmacist confirmed that the injection would be prescribed and that a signature was needed for this medication, verifying my temporary address during the call. However, the medication was mistakenly delivered to my old address (which is currently unoccupied) and was left outside the front door! When I contacted the head office, I was informed that Royal Mail could not retrieve the parcel, and the pharmacy claimed it was sent to the correct address, despite my address amendment and confirmation with the pharmacist. I have reached out to the pharmacy again to resolve this issue but have yet to receive a response.
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