I joined Phidias Propfirm as an affiliate and earned €75.60, which is clearly visible in the affiliate dashboard.
To be very clear: I am NOT asking for €75 to be withdrawn to my bank.
I only requested to use my earned affiliate commission to purchase ONE Static account, with the amount deducted from my affiliate balance.
Support refused this and stated that affiliate commissions cannot be withdrawn, credited, or even used internally unless the balance reaches $500.
The problem is that this $500 minimum is not written anywhere in the Help Center or public documentation. I carefully reviewed all relevant Help Center articles and could not find any clause mentioning a $500 minimum requirement for affiliate payouts or internal usage.
When I contacted support via Zendesk, they confirmed the $500 requirement but refused to provide any written policy reference. I asked them to point to the exact Help Center article or T&C clause — instead, my ticket was closed without answering.
I then raised the same question politely in their official Discord, asking only for policy clarification. Shortly after, I was removed from the Discord server instead of being given an answer.
Summary:
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