My domestic tour was completely disrupted by the airline’s constant flight schedule changes, forcing us to cancel part of our trip. The local office showed no willingness to assist, making us pay extra for new tickets after three were cancelled. The refund for the cancelled flights is said to take up to three months, pushing the financial burden onto customers. Additionally, a flight was uncomfortably cold, leading to illness. The lack of reliability and customer care is simply unacceptable.
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The Flag carrier of the Philippines.
The Heart of the Filipino.
Asia’s First and Longest-Serving Airline.