I am extremely dissatisfied with how my case has been handled. I requested a refund for my travel credit and was repeatedly assured it was in process. After months of waiting, the airline changed their stance, claiming the credit is non-refundable, contradicting their previous statements. Additionally, I received a suspicious message mimicking official communication. Their lack of professionalism and inconsistency left me feeling dismissed. This experience has been exhausting and frustrating, and I hope they improve their customer service standards.
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The Flag carrier of the Philippines.
The Heart of the Filipino.
Asia’s First and Longest-Serving Airline.