Their supposed commitment to customer satisfaction feels insincere. Last year, they reassigned my paid extra legroom seats without notification. This year, I faced more disappointment when trying to book a new flight. The scripted apologies and refusal to address my concerns left me frustrated. The value gained from my accumulated miles was minimal, highlighting their lack of effort to retain loyal customers. They need to understand that happy customers lead to repeat business.
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The Flag carrier of the Philippines.
The Heart of the Filipino.
Asia’s First and Longest-Serving Airline.