We had internal flights booked but had to cancel one due to a family member's health issue. Despite reaching out multiple times, I received no response or acknowledgment of my request. There is no effective complaints process, leaving us in limbo. Basic customer service is non-existent, and I urge others to think carefully before booking with this airline.
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The Flag carrier of the Philippines.
The Heart of the Filipino.
Asia’s First and Longest-Serving Airline.