My recent business class flight was disappointing as my seat did not recline. Although the crew attempted to assist, customer service later denied any report of the issue. Closing cases without proper investigation shows a lack of accountability. For a premium ticket, this service level is unacceptable, and I expect the airline to take responsibility and improve its processes.
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The Flag carrier of the Philippines.
The Heart of the Filipino.
Asia’s First and Longest-Serving Airline.