Customer service keeps hanging up on my wife, and they leave me on hold without coming back. I'll have to go through a more formal complaint procedure with the transportation department and other agencies as needed to work out the issue, sadly. It's just not okay to hang up on customers and ignore the issue when they promised my wife a refund and said the process was started in April 2023. It's August 2023 now. Very sad their customer service ignores their customers.
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