Irresponsible airline and non-existing customer service!We were traveling from Xiamen to Calgary. Brought the flight tickets dated 2023.06.29 from XIAMEN to Manila (Flight PR335) connecting to the next flight from Manila to Vancouver (Flight PR116), and finally from Vancouver to Calgary (Flight Y9 107).We were notified our flight PR116 was canceled within 24 hours' notice, Philippine Airlines put us on another flight which was 11 hours later than our original schedule. We arrived in Vancouver on June 30th, and there is no way we can catch our flight from Vancouver to Calgary dated June 29th, we have been tagged as a "No-Show" for flight (Y9 107). I had to buy new flight tickets from Vancouver to Calgary on the spot with a whopping total of $CAD 816.88.I tried to contact Philippine Airlines through their "We Care" channel and not a single response for over a month.I tried their Facebook chat at least 20 times and all they saying is "Send them another email, and you will surely get a response the next morning". And you know what, there is ZERO response the next day, not even the next week.You thought you are getting a good deal by flying with Philippine Airlines, but you end up paying so much more when they screw up and had no communication from their "We Care" team.
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The Flag carrier of the Philippines.
The Heart of the Filipino.
Asia’s First and Longest-Serving Airline.