We flew out of Sydney on the 21st of December via Manilla to Vancouver. They overbooked our flight and bumped our connecting flight that night to the following day. They lied to us and told us that we didn't have enough time to connect, but the other 10 passengers on our flight did? The flight the following day was cancelled due to bad weather, we were rebooked the following day. Received an email when we were waiting to get picked up to go to the airport that our flight was again bumped, even though Vancouver airport was open and accepting flights. We called to ask what was happening and they kept hanging up on us. The worst customer service and communication ever. They put us up in some cheap hotel with terrible food that was inedible sent to us like we were in quarantine for breakfast, lunch and dinner. We didn't fly out until December 24th in the evening and missed our connecting flights in Vancouver and Christmas with our family. Our flights were $1,700 each one way, so they were not cheap. I will never ever fly Philippine airlines again. Don't recommend it.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Flag carrier of the Philippines.
The Heart of the Filipino.
Asia’s First and Longest-Serving Airline.