I had a disappointing experience with Philippines Airlines on my flight from Cagayan De Oro to Manila. A ground staff member confiscated a sealed Jack Daniel’s and Coca-Cola purchased at the gate without providing a receipt, claiming alcohol is not allowed on board, and never returned it. On arrival, flight attendants were unaware of this confiscation, and other airport staff indicated it’s unclear whether such items are allowed.Additionally, the in-flight service was poor: only plain water and dry biscuits were offered, with no other snacks or drinks. The Manila to Siargao flight had a long wait on the airport shuttle and a rough landing that made passengers nervous. Both flights had dirty seats and pockets.This incident and overall experience suggest unclear policies and low service standards. I hope PAL addresses these issues seriously.
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The Flag carrier of the Philippines.
The Heart of the Filipino.
Asia’s First and Longest-Serving Airline.