philippineairlines.com

1.4
1.4 Based on 100 reviews

The Flag carrier of the Philippines. The Heart of the Filipino. Asia’s First and Longest-Serving Airline....

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Abelene Pineda
Shock Charges at the Airport – Misleading Information

Philippine airlines completely misled me about extra baggage. The website and customer service gave unclear and inconsistent information, but at the airport I was suddenly hit with unexpected charges. Cost me half of my plane ticket price. Both Qatar airways and Philippine Airlines did not allow me for pre purchase extra baggage as stated on their sites. Both airlines charged me sky high fee and partnered to scam simple passenger like me. This feels dishonest and unfair. Passengers deserve transparency, not hidden fees. Think twice before trusting their baggage policy. Shared flights with Philippine Airlines is the worst. Seats are so old and uncomfortable with full price charge. Very shameful! This was the second time I flew international with Phils airline's. The first time was 40 years ago. Nothing got better, it just got worse. Never flying again with this airline.

1
Date of experience: Aug 09, 2025

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