Flight PR2779 (Manila to Puerto Princesa) was delayed by over 6 hours, with multipleschedule changes and further last minute delay for additional maintenance. Final departure at 11:00 PM instead of 4:50 PM. Lack of assistance and no compensation (except a mineral water and 50g of cookies).We were stuck in a renovation site of a terminal, waiting for hours in awful conditions — with a 5-year-old child.I had to pay for an extra hotel night because waiting from a noon checkout to a midnight flight wasn’t feasible.I chose Philippine Airlines to avoid this kind of experience, expecting better than low-cost carriers. I was wrong.No customer service, no accountability. Deeply disappointing from a national flag carrier.
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The Flag carrier of the Philippines.
The Heart of the Filipino.
Asia’s First and Longest-Serving Airline.