Long list of a terrible experience, if you want to fly in Philipines go for Cebu airlines which is low cost and they deliver what they promise. I had several things going wrong:1- I booked a PPS (puerto princesa) to CGK (jakarta) flight, so our luggage would go directly to the final destination as I always do with several companies I booked international flights. Wrong, they force you to do the check in again and o all the dropp of and pick of luggage again.2- They decided to cancel the second segment (Manila to Jakarta) which was at 7:20 am and would now be at 19:20. And they would not allow us to change the previous flight PPS to MNL, so this meant we had to stay a full day in Manila and we had to find an hotel in Manila.3- We stayed all day in Manila and when we got to the airport my daughter started to vomiting and was not holding any liquids and I was concern she would get dehidrated, so she needed some medication that was not available at the airport, I asked for assistance so we could get the necessary medication, when someone arrived they said we had to go through the assistance process and that might mean we would lose the flight, I said then I did not want the assistance and they said it was not possible. So we had to go to the airport clinic where she took medication and we were informed that both the doctor at the clinic and the airline doctor allowed our daughter to board. When we where to go through imigation again, the airline just decided that afterall the doctor made a mistake and she was not allow to go anymore (our daugter is 13 years old). So suddenly we had to make a decision as a family to stay in Manila together and not be in 2 different countries apart, since my other son is also a minor. The airline just left us like that late at night with no hotel to go, my daughter feeling very tired, no flight options for us to go to our destination, they just said that she would need to have a fit for travel document for the next flight. We lost our connections in Indonesia so Jakarta was no longer an option and they just did not care. How an airline can just ruined a vacations for nothing is amazing. Everything went bad with this airline. I had read some bad reviews on this airline but I gave it some credit that since it was an official airline it could not be that bad. How wrong I was and how I regret to have bought the tickets. Not even the basic service they were able to provide, NEVER AGAIN. Hope this is useful to all felow travellers. Adding to the list above I have filed a complaint directly to Philipine airlines they gave me this feedback:"I completely understand your frustration, especially since you had initially been informed that she was cleared to travel. Unfortunately, there was an oversight by our agent in reviewing the Medical Information Form, which stated that she was not allowed for boarding. As a service provider in the airline industry, it always saddens us when we receive feedback from our passengers regarding their dissatisfaction with our service. I would like to extend our sincerest regrets for any disappointment you felt as a result of this matter. Certainly, it was not the kind of experience we wish to provide. Nonetheless, you have the assurance of our preferential attention on this matter to improve our handling of similar situations. I have noted your request for the refund of your unused Manila to Jakarta tickets under document numbers 079-9587125600-03. In this regard, we are prepared to process the full refund of the unused tickets upon receipt of your confirmation""This is to acknowledge your confirmation on the processing of refund of the unused tickets. Should you wish to follow up the status of your refund, please submit your request through LINK"I followed the link above to see what would be refunded, guess what? ZERO"We regret to inform you that based on the restriction, the tickets you purchased are refundable subject to refund fee of USD150.00 and late cancellation fee of USD75.00, for a total of USD225.00 per ticket. With this, please note that the tickets will be considered non-refundable since the refund penalty is higher than the remaining amount."I have no words, the 4 or us got retained in Manila because the airline doctor changed his mind precisely in the moment we were about to reenter in the immigration again to take the flight after green light was given by both the clinic and the airline doctor. My husband was informed we were on our way by staff at the boarding, but suddenly the doctor decides we cannot, he basically can do whatever we wants the risk is all on us, no accountability to him he can basically do whatever he feels no justification needed!In conclusion my experience with this airline was quite extensive and each contact confirms my advise. NEVER AGAIN
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