I had a really frustrating experience with Philippine Airlines. I missed my flight, which was booked under a promo fare through Agoda. I reached out immediately, hoping to rebook—even if it meant paying a fee or fare difference. I wasn’t expecting a free pass, just a fair option.Instead, I was told there was absolutely no refund, no rebooking—not even with a penalty fee—because it was a promo ticket. The only solution they offered was to purchase a new ticket, which cost me over $300, while my original ticket was just around $200.That means I paid nearly twice the original amount, just to get on another flight. I feel like I was charged twice for one trip, and there was no real attempt to help me or ease the burden, even when I made it clear I was willing to pay extra to fix the situation.I understand promo fares have restrictions, but there should still be some basic level of flexibility or support for travelers who are willing to take responsibility and pay their way. Instead, it felt like I was just forced into buying a second full-price ticket for the same trip.I hope PAL reconsiders how they treat customers in situations like this. It’s not just about rules—it’s about how you treat people.
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The Flag carrier of the Philippines.
The Heart of the Filipino.
Asia’s First and Longest-Serving Airline.