Flying from Bangkok to Cebu, only 4 hours. But I liked everything about it. Staff is very friendly, at check in and on flight. On my way back I think I even got a seat upgrade cuz the sweet girl at the check in noticed that it was my birthday the day before. So i sat very comfy! The FREE food on a 4 hour flight was actually delicious and a nice surprise. I haven't needed to use customer service, so I cannot speak to that. But my first and only experience flying with Philippine Airlines was a very pleasant one.
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The Flag carrier of the Philippines.
The Heart of the Filipino.
Asia’s First and Longest-Serving Airline.