I booked with Philippine Air because, as the national airlines operator, i believed they would have superior customer service to other local operators. Their website boasts of their Customer Service Care. Unfortunately, this isn't the reality. Schedules change and i accept this. Unfortunately, Philippine Air doesn't inform passengers when there is a scheduled change. So you make your travel plans believing you are in safe hands, when in reality they don't care about their customers. Maybe it will be better when i actually manage to fly with them? They have offered alternative flights but they fail to understand what they have offered doesn't work with the other flights and hotels booked. I will now suffer financially and suffer a shorter holiday all because they don't communicate schedule changes to paid flights. They make me incur extra costs this time but i won't fly with them again. "Failure to perform service including schedule changes" is in the Notice of Incorporated Terms.
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The Flag carrier of the Philippines.
The Heart of the Filipino.
Asia’s First and Longest-Serving Airline.
