They charged us for business class, then changed the plane and said the new plane does not have business class for the first trip, they compensated us (I did give them one star); however, for the return flight, they cancelled our flight, lied about the reason, changed the plane (no business class), and refused to compensate us. They blamed the cancellation and plane change on the eruption; however, every other airline in the airport flew out on time to the same destination all around the same time. This airline lies and cheats. I would not recommend and I will never fly this airline again. I would pay double to fly on a different airline. It's a shame because this is supposed to be the flagship of the Philippines; with this type of behavior from the airline that bears the namesake as the beautiful county, it will only destroy the reputation of the Philippines.
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The Flag carrier of the Philippines.
The Heart of the Filipino.
Asia’s First and Longest-Serving Airline.