I booked with Expedia for TD for flights from Ho Chi Minh city to Manila and then to Toronto on April 9th., 2025. I reserved two seats for me and my wife in the middle row with one aisle seat. Today, Dec 14, 2024 I received emails from Philippine Airlines informing that our flight schedules have been changed and worse of all our previously chosen seats have been changed. They put both of us in the middle seats instead of aisle seats. We logged in their website to see that the aisle seats are still available but they wanted to charge about $29 extra. We are senior people and the reason we chose the aisle seat in the first place so that we would minimize the disruption to other passengers when we have to go to the bathroom. If I know in advance how horrible this Philippine Airlines is, based on so many negative reviews, I would never booked a flight with them. We do hope that their customer service will be improved in the future.Add note: I have received a reply from Philippine Airlines on December 17th, 2024 explaining that the seat re assigned was due to operational necessity or schedule changed. But as I indicated in my original review, the aisle seat that was booked by me before is still available but for an extra cost of $29; it's so obvious that Philippine Airlines just wanted to make some extra money from us. This is so low a management style on the part of Philippine Airlines. I am looking for a reconsideration from them to give us back the aisle seat without charging extra for it 🙏
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The Flag carrier of the Philippines.
The Heart of the Filipino.
Asia’s First and Longest-Serving Airline.
