I wanted to share my nephew's recent experience traveling with WestJet and a connecting flight to the Philippines. We had such a pleasant time in Edmonton, thanks to the friendly service from the WestJet agents, particularly Mindy, who was so kind and helpful. However, the experience changed dramatically when my nephew arrived in Vancouver. For the first time, he was unexpectedly charged $100 for extra weight on his hand luggage. After he paid this fee, they then asked him to bring checked luggage as well, which was quite confusing. When I reached out to the agent for clarification and asked for her name, she told me it wasn’t necessary to know it, which felt very unprofessional and disappointing. Given the significant cost of the $2,800 flight ticket, this made the whole experience feel undervalued. My family’s trust in Philippine Airlines has certainly been shaken, and we are now considering Air Canada for our future travels. It’s disheartening to think how such situations can impact travelers, especially during the busy Christmas season. I truly hope that airlines, including yours, can find ways to ensure better communication and service for all passengers. We appreciate the consistent customer service provided by Air Canada, and I hope our feedback helps in making improvements for future travelers.Attention to AGIDELA
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The Flag carrier of the Philippines.
The Heart of the Filipino.
Asia’s First and Longest-Serving Airline.