I recently booked a flight with Philippine Airlines, only to realize shortly after that their prices were significantly higher than those of other airlines. Within the 24-hour booking window, I decided to request a refund. While the customer service was polite, it felt robotic and lacked genuine care.To my surprise, they informed me that processing the refund would take up to 90 DAYS. That’s beyond unreasonable! Additionally, they charged approximately £30 per passenger, which is nearly a third of the ticket price. This “refund fee” is excessive, and the lengthy wait time makes the process even more frustrating.Overall, I’m very disappointed with Philippine Airlines’ approach. The experience felt exploitative, and I’ll think twice before choosing them again.
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The Flag carrier of the Philippines.
The Heart of the Filipino.
Asia’s First and Longest-Serving Airline.