Dear TP Friends,My experience with Philippine Airlines just got worse. It was pretty bad before (see my review of September 26). They have found a way of going below terrible. The details.I booked a flight in business class to avoid any unnecessary drama or expense as I am traveling for work. It has been a fiasco. First, they bumped me off my original flight. When I phoned to figure out what was happening or at least find a convenient flight - the customer service person claimed it had nothing to do with PA and hung up on me!Extraordinary.To be clear, my business class reservation was done in August for a flight in October. In September, they simply pushed me off my existing flight and refused to help rebook it.After a long time - about a day of business time wasted while I rebooked my flights with a travel agent - they have now informed all passengers on my flight that the plane they have scheduled to fly from Los Angeles to Manila does not have the fuel load to carry us all the way across the Pacific! We have to refuel in Hawaii, which will make our arrival five hours late. This means I will miss my connecting flights to Australia.I now have to rebook again all my ongoing flights. Dreadful. Dreadful. The time and energy wasted is such a drain.Two further points.I have a high regard for most Filipinos. They are a good people struggling against appalling corruption and mismanagement. However, Philippines Airlines is exactly an example of what they struggle against.Second, I am paying the highest fees that one can do, to avoid these problems. I really wish I had chosen to fly with a first world airlines like United, Air Canada or another expensive carrier. It would have been cheaper in the end.Good luck and safe travels to everyone!
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