Since we never received a reply by email, really shameful!!I state that the Tickets were purchased not separately, but with a single ticket that included a stopover with another companyWe hereby wish to claim compensation for the inconvenience suffered due to a delay on our flight from Manila to Riyadh, which caused us to miss our connection with the flight from Riyadh to Rome on 25 August 2023. Our booking details are as follows:Booking reference (PNR) 54NFNKThe delay was caused by a technical fault on board. The cabin crew wrote down our details and said they would contact the company, but upon our arrival in Riyadh, no assistance was provided to us. As a result, we were forced to pay for a new return flight at our own expense, in addition to having to spend the whole night at the airport in unsuitable conditions, since the next available and cheapest flight was the following day.According to EC Regulation 261/2004, passengers are entitled to compensation and assistance in the event of long delays resulting in the missed connection. In addition to the lack of assistance from your staff, we were denied the right to meals during the entire time spent waiting at the airport.Therefore, we request the following:Full refund for the connecting flight from Riyadh to Rome that we were unable to use.Reimbursement of the expenses incurred for the purchase of new return tickets.Financial compensation for the meals denied and the inconvenience suffered, as provided for by EC Regulation 261/2004.We trust that your company will take responsibility for what happened and act in accordance with European regulations on passenger rights. We await your prompt and decisive response.Best regards,Alberto Russo
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