Hi & happy new year (not really)I know this is super inconvenience to start a new year with complaints about your staff and very not satisfied about Philippines Airlines service.Yesterday I have to pay additional charge just to change the day of my flight from Kuala Lumpur to Manilla because of your staff fault.My original flight was at 1150am on 31st December 2022 from Kuala Lumpur to Manilla and connecting flight to Brisbane at night and have to pay MYR855 to change the flight date to 1150am 1st January 2023 from Kuala Lumpur to Manilla and connecting flight on same night.I was late no more than 50 minutes from boarding time so KLIA airport asking me to call your staff at the gate and the airport security herself talk on the phone with your staff and your staff mentioning that they ARE going to send escort to pick me up. For your record, the airport security was already ready to let me through even though there's no escort or whatsoever because there're still plenty of times. However, after 20 minutes waiting, security was concerned why there's no escort picking me up and the airport security call the gate by herself.Surprisingly your staff named HASHIM told us (airport security and me) on the phone saying they can't send any escorts because they don't have any. This is very UNACCEPTABLE and not professional.They could have told me earlier and let me walk by myself because I want to remind you that airport security is allowing me to do so as long as your staff saying ok if they didn't say they "are going" to send escort which never come and not saying anything until I call the gate staffs for 3 times and it's already too late.This is so deceptive and cost me to pay extra cost for the transportation back and forth to airport and hotel for one night. Not to mention I have to waste my precious 1-day holiday at some place doing nothing.By any means, I demand a full compensate for the loss although I know you won't be able to replace my precious time.p/s: I wrote this while waiting for the flight because once again the flight delays without telling any reason to the customer.
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