philippineairlines.com

A very sad Christmas story

A very sad Christmas story ! How heartless can you be as an airline. My very ill mother in law, who was in hospital for several weeks in Manila had a last wish. It was to fly to her daughter in Mindanao. After a strong recovery she was found fit to travel by airplane by the hospitals doctors. On Cristmas eve, she and her daughter said said a breathtaking last farewall to the gathered family and friends at the airport. All took the effort and expenses to come to see her. But at the check inn, an employee of Philippine Airlines, who is not a certified doctor, found it neccesary to not allow this old lady to fly. After a long discussion and trying every possible solution, including even signing a waiver to take full responsibility, the hearthless employee stood at her unfounded decision to refuse her. Even worse, the old ladies ticket was refunded, but not the sisters. Since the family is poor, the sister had no other possibility to leave het mother at the airport, and the family had to once again pay a lot to pick her up. Adding is that all the arrangements were done, the house in Mindanao was added a sleeping room, her rented house in Manila was already taken by a new tennant. You can imagine all the problems this unfounded decision had, financially but even more emotionally ... and this on Christmas eve ! Shame on you Philippine Airlines to treat poor people like this ! In Europe this situation could have never happened, we have developed. I sincerely hope Philippine Airlines will follow this up, and learn from their mistakes. A customer service with a decision making responsible person should be installed and appeal should be possible. If no solution is found, a honest and correct financial settlement should be found. I will put this story on as much media and social media as I can find untill the Airline acts. Happy Christmas everybody !

Date of experience: Dec 23, 2022