From start to (almost) finish this has by far been the worst airline experience I have ever had. During our first double flight they forgot to transfer our bags during our transit. Result is that we had to wait additional days for our bags to arrive. I guess this can happen to everyone, so far so good.Now during our return flight things are even worse. They just decided one week before our flight to put the aircraft to maintenance and cancel the flight, putting us to different flights with a huge layover on the qurport without any help or compensation.Their customer service is friendly, but totally garbage. Ive requested via phone at first to change to flights. Not possible. Then I had to do the suggetion mysepf to provide hotel accomodation. They were going to process the request and I could hear back in 2 days. Then they just decided to take out the telephone lines as right now theyre unreachable by phone via any of their numbers. Tried to contact them through various different hotels. Not possible.Only live chat is possible. You first have to provide a lot of information, then youre put on hold, they request all information again for "security". They respond and if you dont respond back in 3 mins after their response they just cancel out the conversation and you can start from scratch. Obviously not doable on holiday. Also, of course 7 days after the request, no information at all about the hotel request or any other ways of compensation.Our return flight is tomorrow. I cant contact them by phone. Hotel request is still pending and I dont expect them to handle it before tomorrow. Our flight was a good connection of 6h, now it takes 18h total. I will just go ahead and book my own hotel and sue them afterwards.As long as everything goes fine I bet they are fine. If you run into any issues, prepare for the absolute worst... Will never fly with them ever again.
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The Flag carrier of the Philippines.
The Heart of the Filipino.
Asia’s First and Longest-Serving Airline.