philippineairlines.com

It’s the 2nd time bad experience we fly with PAL

It’s the 2nd time bad experience we fly to this Airline 3 yrs ago we went back home Calgary to Philippines, we bring same freight box and when we used it again that freight box going back to Calgary, when we’re trying to check in our box they’re are Charging us 13,000pesos, I’m so mad and insisted to talk to their manager because how come from Canada Airport we used the same box no extra payment or charges and during in the Philippines going back to Canada we need to pay. Unbelievable. So bad experience. And lately my husband go back home because my father in law died in Philippines, October 26 , 2022is his flight PR117, my husband is asking the flight stewardess asking coffee and this lazy flight attendant told her call dumaan na po yung nabibigay ng kape, humingi kayo ulit pag dumaan, pero di na dumaan ulit. Bad customer service ever that flight stewardess. During take off one of ovehead luggage open because the flight attendant didn’t double Check if it’s properly latched and one luggage bag fall into passengers head, on the way in to the airplane there are 4 line inside the bridge, nobody in Philippines airline staff fix that issue and on November 24th PR 117 Manila to Vancouver going back home same thing one of the overhead luggage open during take off and one of the passengers stood up and secure it. During meal service the middle aisle, I believe 41E and 41F the flight attendant forgot to serve food on passengers 41E & 41F the reason why, when flight attendant ask for the trays to be returned I heard the passengers said, you forgot to serve us food, that’s why we don’t have tray to return and they were diligently waiting for their food to served..one day of the flight attendant keep checking her Apple Watch while serving the passengers.all the out my round trip with PAL was horrible, mentally and emotionally.Poor customer service to flight attendant/ ground too,

Date of experience: Oct 25, 2022