Had flights Busuanga to Manila on 30-OCT and Manila to Hong Kong on 3-NOV, both booked with Philippine Airlines.Philippine Airlines cancelled my 30-OCT flight due to the typhoon, which is understandable, BUT they unilaterally rebooked it on 4-NOV even though there were earlier flights available, not only STRANDING ME FOR FIVE DAYS, but NOT EVEN THINKING about the Hong Kong CONNECTION THAT I WOULD MISS, even though it was also booked with them.As other reviews point out, their customer "service" is absolutely useless and a complete waste of time. If anything happens with your flight, and no matter whose fault is it, then you are totally and utterly screwed by Philippine Airlines, and the only thing to do is throw the ticket away and buy a new one (after reading this review, on another airline I hope).In addition to the many other customer "service" issues mentioned by other reviewers, after I insisted that I had to fly earlier, they issued me with a FAKE TICKET on a 1-NOV flight to get me off the line. When I attempted to check in, I received an obscure error message and after contacting Philippine Airlines' customer "service" again, they pretended to be sorry that the flight was in fact full and that the only option was to fly on that useless 4-NOV flight that they had chosen to put me on. This is similar to a story on palsucks.com where Philippine Airlines issued a FAKE HOTEL VOUCHER to another stranded traveler to get him out of their ticketing office.Despite Philippine Airlines' fraudulent claims of "free unlimited rebookings", the Manila to Hong Kong flight could not in fact be rebooked at all. The only connections they offered when rebooking, no matter at which date and even months into the future, were Manila to Cebu, then 8+ hour layover, then Cebu to Hong Kong - replacing a 2-hour flight with a day-long expedition. Cherry on top: those rebookings came with a 14,000+ PHP "fare difference" - they were simply trying to scam me again.I had to book a last-minute and expensive ticket on Cebu Pacific to get out of this mess.Philippine Airlines offered ZERO help to resolve any of the issues THEY created, and simply wasted my time with a litany of lies and fake excuses. They are even REFUSING TO REFUND ANYTHING and I am now filing a credit card chargeback application with my bank.The flights themselves are okay but what they pass as customer "service" is so appalling, scammy and infuriating that this airline deserves the worst possible score. Standards are already rock-bottom in the airline industry, but Philippine Airlines manages to dig deeper and turn customer service into a total clown show. DO NOT FLY PHILIPPINE AIRLINES.As others have noted, Philippine Airlines reflects badly on the country. Indeed, I cannot help but notice parallels with the widespread corruption ravaging the country and with the practices of other scammy Filipino industries such as strip clubs, prostitution bars, casinos, unlicensed overpriced airport taxis, and tourist traps. In many countries, Philippine Airlines' practices would be illegal and something must be going on for them to be able to get away with it.Hats off to international flight safety authorities and aircraft manufacturers, it must be a real pain in the neck to work with this bunch and lower their accident rate to something reasonable.
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The Flag carrier of the Philippines.
The Heart of the Filipino.
Asia’s First and Longest-Serving Airline.