🛑 Review: Philippine Airlines (PAL) – Never Again.
Overall Rating: 1 out of 5 Stars (Poor)
Conclusion: Never again Philippine Airlines.
My domestic tour (October/November 2024) was completely ruined by the airline’s systematic flight schedule changes (Flight Disruption), which forced the complete cancellation of the Palawan portion of the trip.
The airline showed zero goodwill: The local ticket office refused to offset the cost of the three cancelled tickets against the necessary replacement flight, forcing us to pay extra.
Furthermore, the promised refund for the cancelled flights will allegedly take up to three months, proving that PAL shifts its financial risks entirely onto the customer.
Adding to the poor experience, the Manila-Bangkok flight (December 4, 2024) was uncomfortably cold (a "flying refrigerator"), leading to subsequent illness. The unreliability and lack of customer focus are unacceptable.
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The Flag carrier of the Philippines.
The Heart of the Filipino.
Asia’s First and Longest-Serving Airline.