Who is in charge at the company? If there's a board of directors or stakeholders, I strongly suggest they consider replacing the current CEO. The level of incompetence is astounding. Customer service is virtually non-existent, with phone lines that seem either fake or unattended. Does anyone in their public relations team pay attention to these reviews? Major changes are needed, or the company will likely face serious consequences, which is exactly what it seems to deserve. Truly appalling.
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Philips UK official site: Producers of Consumer Products, Avent baby products, Energy saving LED Lighting solutions, Medical Equipment and advanced Home Appliances. Electronics, Avent, Personal Care, Lighting and Medical solutions.