Review Time
Extremely Disappointed – Faulty TV and No Proper Support
I purchased a Philips TV just before Christmas, expecting good quality from a well-known brand. Unfortunately, after only one week of use, the TV started shutting down on its own. It keeps forcing itself off, making it impossible to watch anything properly.
It has now been over two months, and I still do not have a working TV.
A technician attempted to fix the issue by replacing the motherboard, but that did not resolve the problem. The TV continues to shut down. Instead of taking responsibility for a clearly faulty product, Philips is now asking me to download log files onto a USB drive and check folders on my own computer. This is absolutely ridiculous. That is not the customer’s job — it should be their responsibility to properly diagnose, repair, or replace a defective item.
This is not a cheap TV, and the entire experience has been incredibly frustrating. Rather than arranging a proper repair, replacement, or sending someone competent to resolve the issue, they keep creating more inconvenience and extra work for me.
I am extremely disappointed with both the product quality and the customer service. This experience has completely put me off the brand. I will never buy from Philips again.
I ordered A shaving cleaning Pod and 6 Pod fluids.
I the Fluid Pods , but have been sent a compleatly diffent item for the cleaning pod.
I now have to wait till "Customer support" to sort out " to 3 days! which will mead waiting another 14 for delivery
I purchased a shaver on 22nd December 2025, and it only arrived today, 23rd January 2026. The wait was excessively long, and I had to contact customer service multiple times to find out where my shaver was. They were quick to process the payment, but the delivery was painfully slow—so slow that a snail would have been faster. I informed them that if it didn't arrive by 23rd January, I would seek a full refund. I've ordered items from other platforms that arrived much quicker in December 2025. Now that I finally have it, the product meets expectations, but the delivery process was unacceptable. The wait was far too prolonged.
Who is managing this company? If there is a board or stakeholders, I strongly encourage them to consider changing leadership. The level of incompetence is shocking. Customer service is virtually non-existent, with phone lines that seem either fake or unattended. Does anyone in their public relations team pay attention to these reviews? Significant changes are necessary, or this company risks fading away, which is precisely what it seems to deserve. Truly appalling.
Who is in charge at the company? If there's a board of directors or stakeholders, I strongly suggest they consider replacing the current CEO. The level of incompetence is astounding. Customer service is virtually non-existent, with phone lines that seem either fake or unattended. Does anyone in their public relations team pay attention to these reviews? Major changes are needed, or the company will likely face serious consequences, which is exactly what it seems to deserve. Truly appalling.
I ordered a coffee machine through their website, excited for it to arrive before the holidays. After a week of no updates, I called customer service, only to find out my order was canceled because the item was out of stock. Did I receive an email about this? No. I had to call to find out. I did not expect such poor service from a large company. If I need repairs for a coffee machine, will I face similar issues? I might just look for a different provider.
Stay away! I ordered a coffee machine during a sale. Seven days later, I received no updates. When I contacted the service team via live chat, they gave me a reference number and assured me they were busy but handling my order. A few hours later, I received an email stating there was a delay in delivery. However, later that same day, I checked my account and saw my order was canceled without any explanation. When I reached out again, the agent claimed the item was out of stock. How could I order and pay for something that was out of stock? This feels like a scam, enticing customers with lower-priced items only to cancel orders and push more expensive alternatives. This should be reported; how can you sell products and take money if you don’t have them?
I purchased a coffee machine during the Black Friday sale, only to receive a refund days later with my order canceled. I was told it was due to a technical issue, and the only compensation offered was a 10% discount. The coffee machine I bought for £342 is now priced at £615, and with the discount, it’s still about £600. It feels like a fraudulent Black Friday sale.
I received return labels that I had to print, but I don’t have a printer. I went to a library, but it required a special printer that didn’t work for me. I called a number, only to be transferred to another number, and then to yet another department that couldn’t assist me. I spent hours on the phone and messaging, only to be told that the department I reached couldn’t help. I expect to be assisted by the company I purchased from. Very unsatisfactory customer service.
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Philips UK official site: Producers of Consumer Products, Avent baby products, Energy saving LED Lighting solutions, Medical Equipment and advanced Home Appliances. Electronics, Avent, Personal Care, Lighting and Medical solutions.
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