Who is managing this company? If there is a board or stakeholders, I strongly encourage them to consider changing leadership. The level of incompetence is shocking. Customer service is virtually non-existent, with phone lines that seem either fake or unattended. Does anyone in their public relations team pay attention to these reviews? Significant changes are necessary, or this company risks fading away, which is precisely what it seems to deserve. Truly appalling.
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Philips UK official site: Producers of Consumer Products, Avent baby products, Energy saving LED Lighting solutions, Medical Equipment and advanced Home Appliances. Electronics, Avent, Personal Care, Lighting and Medical solutions.