Extremely Disappointed – Faulty TV and No Proper Support
I purchased a Philips TV just before Christmas, expecting good quality from a well-known brand. Unfortunately, after only one week of use, the TV started shutting down on its own. It keeps forcing itself off, making it impossible to watch anything properly.
It has now been over two months, and I still do not have a working TV.
A technician attempted to fix the issue by replacing the motherboard, but that did not resolve the problem. The TV continues to shut down. Instead of taking responsibility for a clearly faulty product, Philips is now asking me to download log files onto a USB drive and check folders on my own computer. This is absolutely ridiculous. That is not the customer’s job — it should be their responsibility to properly diagnose, repair, or replace a defective item.
This is not a cheap TV, and the entire experience has been incredibly frustrating. Rather than arranging a proper repair, replacement, or sending someone competent to resolve the issue, they keep creating more inconvenience and extra work for me.
I am extremely disappointed with both the product quality and the customer service. This experience has completely put me off the brand. I will never buy from Philips again.
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Philips UK official site: Producers of Consumer Products, Avent baby products, Energy saving LED Lighting solutions, Medical Equipment and advanced Home Appliances. Electronics, Avent, Personal Care, Lighting and Medical solutions.