Just used this service and I’d say only use if you want the worst customer service and you would like to be ripped off. My job was booked for 8am due to me having work at 11.30. I had to wait until 10.06 for the locksmith to come due to his van breaking down. I was told the job was £245+VAT but did not know how much the VAT was until the last minute. I called to just let them know how exactly I’ll be paying, not having an issue with the VAT but just trying to understand where I’m dyslexic. I was verbally attacked not even having the opportunity to reply. I reassured the person on the phone I had no issue with paying but his reply was “The driver will remove the ignition barrel”. I even pleaded that we spoke to me with the same respect I was giving him but could not even finish me sentence. I ended up clearing the balance and being late for work. I paid £294. I’d advice anyone to buy the part you want next time , if to do with ignition barrel it’s around £40-90 on EBay depending on car, then paying a locksmith labour, which would not even touch the sides of what I paid. The actual job was no longer than 30mins. I had patience and understood the reason why the driver was late, but when I wanted to enquire about the VAT I was shut down and told the driver would dismantle my ignition barrel. I have the proof for everything also.
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