The worst service i have ever had in my life i called up these guys and spoke to Miles and told him specifically i want the guy to come around 18:30 for lost key replacement and they gave me SHAUN the locksmith whom i chat with and he said he can come in early and i told him i will not be around and he said its fine i will drop the keys in the letter box when he is done.After couple of hours i called him to find out of he has done the job to my surprise he said he went and didnt do the job because the office gave him wrong information because he thot he was going to do spare key and i called the office to have the job done and they said SHAUN will come and i called him up to find out if he is coming and he said i am already at home i cant come but i spoke to him earlier for the job to be done at night when i am around and he just hung up on me and i called the office again fraustrated and they said they goin to send another guy and they gave out his number within 10 mins i got a message saying he cant make it because he doesnt have specific tools for the job but he is a locksmith and they open 24 hours .I called MILES again then he said he will send someone tomorrow and i said its fine and that someone is going to be SHAUN and i said its fine because i wanted my car to be done and they said he is coming at 11am ,around past 11am i tried to ring up SHAUN and he did not answer and i called BEN he said he will ring him and get back to me wthin a few seconds not minutes and after 20 good minutes i called them back and he said sorry i forgot to ring him let m ring him and get back to you and he never did and i had to call him back again only to be told NO they cant do the job and to think i turned down the other company who were goin to do the job for me .Why do you take our monies if you can not do the job and now i have to wait several days for my refund this has being the worst customer experience ever and they are the most selfish company ever to think of what if i was stranded at night and you say you offer 24/7 service with this pathetic service and WORD of ADVICE take your employees MILES,BEN and SHAUN for customer experiance courses because thats not the way to treat clients
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