The initial impression over the phone was quite positive, suggesting a team of in-house engineers. However, this does not appear to be the case. A specific timeframe was agreed upon, with a promised call from the engineer an hour prior to his arrival, which did not happen. It seems there was a price dispute between the engineer and his company. Furthermore, the engineer was still asleep at the scheduled call time, having not received confirmation from them, leading to a disagreement. This information was not communicated to me, and I had to follow up on the appointment myself. While I was eventually provided with the engineer's contact information, and the issue was resolved after waking him, I feel misled and believe I could have saved money by going directly to the source.
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