Currently, repair appointments are given in large time slots (8am to 1pm or 12pm to 4:30pm). As someone with an irregular work schedule, I urge the company to offer hourly appointment options. This would greatly benefit residents like me who do not work from home or are not retired. Additionally, the representative I spoke with was quite rude while I was trying to get information about my boiler repair. I understand it was lunchtime, but she interrupted me and didn’t seem interested in my situation. I ended up missing a shift at work and waited six hours for my boiler to be fixed. The company needs to improve significantly.
Claim your business profile now and gain access to all features and respond to customer reviews.
Phoenix Community Housing is a not-for-profit resident-led housing association based in south London.
We own and manage more than 7,600 homes in the Lewisham wards of Bellingham, Catford South, Downham and Grove Park. We are now starting to build new homes with an emphasis on sustainability and high quality design.
